Complaints about audits

Complaints about the conduct of audits specifically include:

  • complaints and allegations that the work performed fails to comply with professional standards and regulatory and legal requirements
  • allegations of non-compliance with VAGO’s system of quality control.

Please note – any complaints about the conduct of VAGO officers in relation to our use or purported use of coercive powers or compliance with Sections 11(1A), 11B, 11C, 11D, 11E, 11F, 20(1) and 20(3) of the Audit Act 1994 must be referred by VAGO to the Victorian Inspectorate.

On occasions, feedback may be given during an audit to an Audit Sector Director or the audit engagement team and resolved during the audit. This type of feedback is not considered a complaint under this policy.

If you have a complaint about the conduct of audits, please contact us in one of the following ways:

By mail: Susan Fraser, Director, Standards & Quality 
Victorian Auditor-General’s Office
Level 24, 35 Collins Street
Melbourne VIC 3000
By email:
By phone: (03) 8601 7000
By fax: (03) 8601 7030

If the complaint relates to a particular audit engagement, you may wish to send a copy of your complaint to the relevant Sector Director or another suitable member of the engagement team.

Further action for complaints about the conduct of audits

If you are dissatisfied with VAGO’s handling of the complaint, you have a right to ask for reconsideration of the complaint by the Assistant Auditor-General, Standards & Quality. Such a request should be made in writing to the address provided above. If you are still dissatisfied after the reconsideration of the complaint, you may have a right to refer the matter to one of the following bodies.

Complaints regarding the professional conduct of a registered member of the Institute of Chartered Accountants Australia or CPA Australia may be referred to those bodies, as detailed below.

The Institute of Chartered Accountants in Australia

Senior Adviser Professional Conduct
Institute of Chartered Accountants Australia
GPO Box 9985
Sydney NSW 2001
Phone: 1300 137 322

CPA Australia

General Manager, Professional Conduct
CPA Australia
Locked Bag 23
Grosvenor Place
Sydney NSW 1220
Phone: 1300 73 73 73



Last updated on 6/02/2017