Complaints about matters other than audits

If you have a complaint about a matter other than an auditsuch as our financial administration, community engagement or corporate publicationsplease direct your complaint as below:

By mail

Victorian Auditor-General’s Office
Level 31, 35 Collins Street
Melbourne VIC 3000

By email

complaints@audit.vic.gov.au

By phone

(03) 8601 7101

By fax

(03) 8601 7020

Please noteany complaints about the conduct of VAGO officers in relation to our use of coercive powers or compliance with Section 11A, 11B, 11C, 11D, 11E , 11F, 20(1) and 20(3)  of the Audit Act 1994 must be referred by VAGO to the Victorian Inspectorate.

Further action for complaints about matters other than audits

If you are dissatisfied with VAGO’s handling of the complaint, you have the right to ask for reconsideration of the complaint by the Deputy Auditor-General. Such a request should be made in writing by to the address provided above.

If you are still dissatisfied with the outcome of your complaint, you may make a complaint to the Victorian Ombudsman regarding administrative action taken by the Office (but not the Auditor-General, who is exempt).

The Ombudsman asks that, before making a complaint to his office, people try first to resolve their concerns with the organisation concerned. 

Links

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Last updated on 30/05/2017