Efficiency and Effectiveness of Hospital Services: Emergency Care

Tabled: 26 October 2016

Longer stays in an emergency department (ED) are associated with poorer patient outcomes. Long waits to see emergency staff can discourage people who need care from waiting and may lead to reduced morale among ED staff.

In 2015, the Department of Health & Human Services (the department) set a target for 81 per cent of patients who present at public hospital EDs to be admitted to the hospital for treatment, to be referred to another hospital for treatment, or to be discharged within four hours. The health services and the Minister for Health agreed to this target in their annual Statement of Priorities. This new target replaces the ambitious previous national target of having 90 per cent of ED patients discharged home or admitted for further treatment within four hours by 2015.

We assessed whether public hospitals are managing EDs efficiently and effectively. We compared the efficiency and effectiveness of all Victorian public EDs. We looked at four hospitals in closer detail to understand why performance varies, and we also assessed how the department supports and oversees emergency care.

The report includes a series of recommendations for health services and the department.

Access the Report

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Full report as PDF  (3.6 MB)

PDF of the presentation




Last updated on 26/10/2016