Management of claims by the Victorian WorkCover Authority
Overview
The objectives of the audit were to assess whether actions taken by the Authority would redress the deficiencies it identified with the claims management system and improve the overall performance of the scheme. The audit also assessed whether the Authority had adequately managed the co-ordinated care program, which focuses on claims that are complex, problematic, long-term and high cost. An examination of the strategies implemented by the Authority to mitigate the risks associated with the re-introduction of common law rights for seriously injured workers was also undertaken.