Management of major injury claims by the Transport Accident Commission
Overview
The audit focused on major injury claims management because these claims pose a significant challenge to the Commission due to the lifetime care required, the complexity and the magnitude of cost. This audit covered assessments of the Commission’s compliance with its claims management policies and work practices, and assessments against best practice standards in case management that were developed for the purposes of this audit. Discussions were also undertaken with a select number of claimants, service providers and other key stakeholders.