Test calls made to non-emergency ambulance telephone lines
Overview
Serious allegations were raised in the Parliament in April 1998 concerning the propriety of Intergraph’s call taking practices relating to non-emergency ambulance telephone lines. This Report documents the results of an audit. The Report comments on actions taken by the Bureau of Emergency Services Telecommunications (BEST) in response to the allegations, in its role as customer general manager under the contract with Intergraph, and the associated involvement of the Metropolitan Ambulance Service (MAS) as the actual party to that contract.