Victoria's multi-agency approach to Emergency services and safety : a focus on public safety
Overview
Call-taking and dispatch functions constitute critical early tasks in the emergency response process. As such, the timeliness and quality of the manner in which the functions are performed directly influence the effectiveness of the State's overall emergency response capability. While the Report does identify that some problems in the early years of the project have been experienced and many important tasks still need to be addressed by the Bureau of Emergency Services Telecommunications (BEST), this position needs to be considered against the more substantive issue that Intergraph's system exhibits many highly advanced features and clear leading edge qualities. A framework has now been established for the State to build on the tasks completed to date and to have in place an emergency response infrastructure which has the confidence of the community and is recognised for its advanced attributes both nationally and internationally.