Public Transport Victoria (PTV) has developed a performance framework for the new contract comprising 34 key performance indicators (KPI) with an additional four optional KPIs. The KPIs are divided into five 'layers', according to their purpose in the performance regime. This is outlined in Figure B1.
Figure B1
Performance management framework under the new ticketing contract
Performance requirement layer |
Purpose |
Number of KPIs |
Incentive payment or abatement |
|---|
We have consulted with the Department of Education and Training, Local Government Victoria, Municipal Association of Victoria, Public Transport Victoria and the Department of Treasury and Finance, and we considered their views when reaching our audit conclusions. As required by section 16(3) of the Audit Act 1994, we gave a draft copy of this report, or relevant extracts, to those agencies and asked for their submissions and comments. We also provided a copy to the Department of Premier and Cabinet.
The myki ticketing system is a stored-value smartcard system that allows passengers to pay for travel on metropolitan trains, trams and buses, V/Line commuter trains and some regional town buses. It was first introduced in Victoria in 2008, replacing the magnetic-stripped Metcard tickets for metropolitan public transport by late 2012. The first myki contract expired in 2016 and the government entered into a new $700 million seven-year contract in July 2016 for the operation of the myki ticketing system.
Victoria's 79 local councils provide a wide range of services to their communities and are responsible for managing significant assets and infrastructure. Individual councils have varying needs for support, depending on factors such as location, demographics, and council capacity.
Both the Municipal Association of Victoria (MAV) and Local Government Victoria (LGV) provide support to councils to help them carry out their duties efficiently and improve service delivery for local residents.
The Education and Training Reform Act 2006 (the Act) provides for free instruction for Victorian children under the age of 20 in the standard curriculum. Free instruction is a longstanding principle that was first established in Victoria in the Education Act 1872.
This report follows up on three performance audits we completed in 2014–15. Performance audits focus on the efficiency, economy and effectiveness of public sector entities, and include recommendations to improve the management and delivery of public services.
Ordered to be published
VICTORIAN GOVERNMENT PRINTER June 2017
PP No 299, Session 2014–17