This Part examines the Victorian Government's information and communications technology (ICT) governance, including the Victorian Government ICT Governance Framework, the delivery of the Victorian Government Digital Strategy (Digital Strategy), the digital engagement approach and the transitioning of service transactions online.
A coordinated and effective whole-of-public-sector approach to digital service delivery has yet to be achieved.
The rapid growth in the use of digital devices in the community is challenging the public sector's ability to effectively engage with citizens and consumers when delivering services and providing information.
A 2014 independent global study on user satisfaction with digital government services suggests that about 52 per cent of Victorians are satisfied with government services online. However, there are increasing demands for government services to be delivered online and to be accessible anytime, anywhere, via any digital device.
 John Doyle Auditor-General |
Audit team Karen Phillips—Engagement Leader Phillip Harris—Director Jeff Fang—Team leader Rue Maharaj—Analyst |
Ordered to be published
VICTORIAN GOVERNMENT PRINTER June 2015
PP No 41, Session 2014–15
In accordance with section 16(3) of the Audit Act 1994, a copy of this report, or part of this report, was provided to the relevant agencies with a request for their submissions or comments.
The submissions and comments provided are not subject to audit nor the evidentiary standards required to reach an audit conclusion. Responsibility for the accuracy, fairness and balance of those comments rests solely with the agency head.
Responses were received as follows:
This part examines the information and communications technology (ICT) expenditure data provided by all 417 agencies included in the audit.
Victorian agencies and entities are currently not in a position to assure Parliament and the Victorian community that ICT investments have resulted in public value.
The current financial and management processes do not enable comprehensive reporting on actual ICT expenditure across the public sector.
 John Doyle Auditor-General |
Audit team Karen Phillips—Engagement Leader Elsie Alcordo—Team Leader Annie Skelton—Analyst Engagement Quality Control Reviewer Tony Brown |
In accordance with section 16(3) of the Audit Act 1994, a copy of this report, or part of this report, was provided to the relevant agencies with a request for their submissions or comments.
The submissions and comments provided are not subject to audit nor the evidentiary standards required to reach an audit conclusion. Responsibility for the accuracy, fairness and balance of those comments rests solely with the agency head.
Responses were received as follows:
The Victorian public sector does not have a good track record with information, communication and technology (ICT) projects. Previous VAGO performance audits and Ombudsman reports have shown significant weaknesses in the planning and implementation of ICT projects.