Financial Systems Controls Report: Information Technology 2014–15: Message
Ordered to be published
VICTORIAN GOVERNMENT PRINTER October 2015
PP No 98, Session 2014–15
Financial Systems Controls Report: Information Technology 2014–15
Body
This report builds on VAGO's previous inaugural Information and Communications Technology Controls Report 2013–14 and aims to provide additional insight and increased visibility of IT related audit findings. The report is intended to provide decision-makers with relevant information to help them address IT issues and improve processes and controls.
Appendix C. Audit Act 1994 section 16—submissions and comments
Introduction
In accordance with section 16(3) of the Audit Act 1994, a copy of this report, or part of this report, was provided to the Department of Premier & Cabinet, Department of Health & Human Services, Department of Justice & Regulation, Public Transport Victoria, State Revenue Office and VicRoads.
The submissions and comments provided are not subject to audit nor the evidentiary standards required to reach an audit conclusion. Responsibility for the accuracy, fairness and balance of those comments rests solely with the agency head.
Appendix B. Digital service delivery checklist
Figure B1 provides a checklist of key considerations for Victorian public sector entities to use when transitioning service transactions to digital service delivery.
Figure B1
Digital service delivery checklist
Key considerations |
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1. | |
Appendix A. Case studies of digital service delivery
State Revenue Office – Duties Online
Background
The State Revenue Office (SRO) is the Victorian Government's major tax collection agency and an independent service agency which acts under a framework agreement between the Victorian Treasurer, the Secretary of the Department of Treasury & Finance and the Commissioner of State Revenue.
The SRO administers Victoria's taxation legislation and collects a range of taxes, duties and levies. In 2013–14 the SRO collected in excess of $13 billion in revenue for the Victoria Government.
3 Monitoring and improving digital service delivery
At a glance
Background
This Part examines the monitoring of the effectiveness of digital service delivery. This includes the monitoring and reporting systems and processes used to measure and improve digital service delivery performance.
2 Delivery of government transactional services
At a glance
Background
This Part examines existing digital service delivery by audited departments and agencies, including current successes, as well as the common challenges, issues and inefficiencies faced in designing and delivering services online.
1 Background
1.1 Introduction
Victorian citizens and consumers expect government services and information to be accessible online 'anytime, anywhere and on any device'.
Digital devices of personal choice fall into two main types–computing devices including desktop personal computers, and mobile computing devices such as tablets and smartphones. Digital devices access a wide range of applications via the internet, using communication links such as Wi-Fi or other mobile data networks.
Auditor-General's comments
VAGO's June 2015 audit Delivering Services to Citizens and Consumers via Devices of Personal Choice: Phase 1 – Interim Report, focused on the whole-of-public-sector approach to digital service delivery, and highlighted a need for vital information and communications technology (ICT) governance and strategic leadership reforms, together with embedded ICT coordination, guidance and assurance processes across the public sector.
Delivering Services to Citizens and Consumers via Devices of Personal Choice: Phase 2: Message
Ordered to be published
VICTORIAN GOVERNMENT PRINTER October 2015
PP No 97, Session 2014–15