Auditor-General's comments

In accordance with section 16(3) of the Audit Act 1994, a copy of this report was provided to the Department of Premier and Cabinet via the Office of Multicultural Affairs and Citizenship, the Victorian Multicultural Commission, the Department of Education and Early Childhood Development, the Department of Health and the Department of Human Services.

4 Whole-of-government approach

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At a glance

Background

A whole-of-government approach is needed in the provision of services to migrants, refugees and asylum seekers to ensure that services are accessible, well-coordinated and meeting need.

3 Monitoring and reporting on service accessibility

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At a glance

Background

Effective data collection enables departments and funded agencies to improve their understanding of the needs of their client groups. Monitoring service accessibility enables issues affecting access to be addressed in a timely and effective way. Reporting on service accessibility holds government departments and service providers accountable for their performance.

2 Planning for effective and accessible services

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At a glance

Background

A comprehensive understanding of the barriers to—and enablers of—effective access is needed if departments are to develop strategies and programs that meet the needs of migrants, refugees and asylum seekers.

1 Background

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1.1 Introduction

Providing accessible and responsive services to migrants, refugees and asylum seekers is critical if they are to settle effectively into a new country, rebuild their lives and contribute socially, economically, intellectually and culturally to the Victorian community. The economic, social and personal costs of not being able to access relevant services to meet basic health, education and other needs are high for both individuals and the community.