| AIMS | Asset Information Management System |
| AMAF | Asset Management Accountability Framework |
| DEDJTR | Department of Economic Development, Jobs, Transport and Resources |
| DELWP | Department of Environment, Land, Water and Planning |
| DET | Department of Education and Training |
| DHHS | Department of Health and Human Services |
Independent assurance report to Parliament
Ordered to be published
VICTORIAN GOVERNMENT PRINTER May 2019
PP No 27, Session 2018–19
Dear Presiding Officers
Ordered to be published
VICTORIAN GOVERNMENT PRINTER September 2018
PP No 442, Session 2014–18
Dear Presiding Officers
Figure F1
Risk assessment tool action types and timeframes
|
Severity |
Response action |
Action completion time frame |
|---|---|---|
|
Minor |
The following charts summarise the responses to our survey of organisations that DHHS funds through service agreements. It includes quantifiable responses to our survey questions and excludes open-text responses.
The following charts summarise the responses to our survey of DHHS service agreement staff, including quantifiable responses to our survey questions. Open-text responses are excluded.
We sent our DHHS survey to 513 staff that either currently or have previously managed service agreements. This included staff that manage service agreements as a core part of their role, as well as staff whose role has less of a focus on managing service agreements. We received 200 responses, equating to a response rate of 39 per cent.
DHHS established five outcomes in its 2017 strategic plan. This audit focused on one of these—'Victorian Health and Human Services are person-centred and sustainable'. Figure C1 outlines the DHHS service system outcomes and key results under this direction.
Figure C1
DHHS service system outcomes and key results
|
Outcome |
Key result |
|---|
Figure B1
Performance standards established in DHHS service agreements
|
Clause/Schedule |
Standards |
|---|---|
|
Clause 3.1 |
States that organisations need to: |
We have consulted with DHHS, and we considered its views when reaching our audit conclusions. As required by section 16(3) of the Audit Act 1994, we gave a draft copy of this report to DHHS and asked for its submission and comments. We also provided a copy of the report to the Department of Premier and Cabinet.
Responsibility for the accuracy, fairness and balance of those comments rests solely with the agency head.
DHHS's response is included below.
RESPONSE provided by Secretary, DHHS
The aim of contract management is to ensure that all parties meet their obligations. All contracts—including service agreements—require active management throughout their life to ensure that the goods and services are delivered to the agreed standards and timeframes.
In line with the ANAO's better practice guide, monitoring and managing service agreement performance involves: