1. Context

In April 2017, the Victorian Government established DBDRV to resolve disputes between building owners and their builders before they reach a court or tribunal. There were 92,158 domestic building permits in 2022. A 2016 survey found that one in 4 builds involve a dispute between the owner and builder.

 

What we found

This section summarises our key findings. Sections 2 and 3 detail our complete findings, including supporting evidence.

When reaching our conclusions, we consulted with Domestic Building Dispute Resolution Victoria (DBDRV), other audited agencies and the Victorian Civil and Administrative Tribunal (VCAT) and considered their views. The agencies’ full responses are in Appendix A.