Appendix E: Data analytics methods and other technical information
Download a PDF copy of Appendix E: Data analytics methods and other technical information.
Appendix D: Recommendations and actions' status
Download a PDF copy of Appendix D: Recommendations and actions' status.
Appendix C: Review scope and method
Download a PDF copy of Appendix C: Review scope and method.
Appendix B: Abbreviations, acronyms and glossary
Download a PDF copy of Appendix B: Abbreviations, acronyms and glossary.
Appendix A: Submissions and comments
Download a PDF copy of Appendix A: Submissions and comments.
5. Public information about accessible services
In our 2020 report we made one recommendation to the department about informing the public about accessible tram services.
The department committed to completing one action in response to our recommendation.
We found it has partially completed this action. The department still needs to improve the timeliness, reliability and clarity of information and make sure it complies with current minimum digital accessibility requirements.
Covered in this section:
4. Planning for network-wide compliance
In our 2020 report we made 4 recommendations to the department about planning and delivering an accessible tram network that meets DSAPT requirements.
The department committed to completing 4 actions in response to our recommendations.
We found it has completed 2 actions. Two actions relating to the department's overarching plan and procurement of low-floor trams are still in progress.
Covered in this section:
3. Understanding the compliance gap
In our 2020 report we made 5 recommendations to the department about understanding the extent of work needed to deliver an accessible tram network and the legal risk associated with failing to meet legislative accessibility requirements.
In response to our recommendations, the department committed to completing 5 actions. It has since completed 3 of them.
Covered in this section:
2. Actions' status
Status of the department's actions
In our 2020 audit Accessibility of Tram Services we made 10 recommendations to the then Department of Transport. It accepted 7 in full, 2 in principle and one in part.
The department has completed 5 actions and partially completed 3 actions since 2020. Two actions have not yet been completed.
Figure 5: Status of the recommendations from our 2020 audit
1. Our key findings
What we examined
Our audit followed one line of enquiry:
1. Has the Department of Transport and Planning implemented the action plan it developed to respond to the 10 recommendations in VAGO's 2020 audit Accessibility of Tram Services and improved compliance with accessibility standards?
To answer these questions, we examined: