New ticketing system tender

International experience has confirmed that developing reliable and effective public transport ticketing systems is both difficult and expensive. Victoria’s ‘smartcard’ public transport ticketing system (NTS) is a case in point. It involves a government investment of more than $500 million, and it promises to transform the operations of the public transport network.

This report examined whether the tender process for the NTS was properly conducted and identifies lessons and relevant areas of good practice for future management of major tenders.

Back to top