Download a PDF copy of Appendix D: 1800 My Options calls (March 2018 to January 2023) and registered service providers.

Download a PDF copy of Appendix C: Audit scope and method.

Download a PDF copy of Appendix B: Abbreviations, acronyms and glossary.

Download a PDF copy of Appendix A: Submissions and comments.

1800 My Options has improved Victorian women's access to SRH information, but the department does not know if it has increased access to SRH services.

The department does not know if its hubs have increased Victorian women’s access to SRH services. This is because it is does not have relevant performance measures to determine if, and the extent to which, this program is achieving the Plan’s objective to increase access to services. 

It is also not clear that the department placed the hubs where women need them most.

From 2017 the department introduced several programs to help Victorian women access SRH services. 

In this audit, we looked at the 2 main programs: 1800 My Options and SRH hubs.

About SRH services

This section summarises the Department of Health's (the department) 1800 My Options and sexual and reproductive health (SRH) hub programs and our key findings. Sections 2 and 3 detail our findings, including supporting evidence. 

When reaching our conclusions, we consulted with the audited agencies and considered their views. The agencies' full responses are in Appendix A.

We made 3 recommendations to the Department of Health to address 2 issues. The department has accepted them.