Introduction

In accordance with section 16(3) of the Audit Act 1994, a copy of this report, or part of this report, was provided t the 11 audited agencies.

The submissions and comments provided are not subject to audit nor the evidentiary standards required to reach an audit conclusion. Responsibility for the accuracy, fairness and balance of those comments rests solely with the agency head.

Responses were received as follows:

List of acronyms

The Emergency Services Telecommunications Authority's (ESTA) performance standards are target standards determined by the Inspector-General for Emergency Management (IGEM) after consultation with each of the emergency services organisations. They include:

Introduction

Over the weekend of 21–22 June 2014 a major storm accompanied by high winds and heavy rain was forecast for Victorian coastal areas, including Melbourne. The storm became two major events—one on 23 June 2014 and another on 24 June 2014

The Emergency Services Telecommunications Authority (ESTA) and Victorian emergency services organisations (ESO) use a variety of information and communications technology (ICT) systems and services to exchange operational information.

Figure B1 provides an overview of each of the main systems and services and their key characteristics. This Appendix does not include ESTA's Computer Aided Dispatch (CAD) system.

Figure B1

Overview of emergency services ICT systems

The Emergency Services Telecommunications Authority (ESTA) call-taking and dispatch performance is measured using standards published by the Inspector‑General for Emergency Management (IGEM).

ESTA reports its performance to IGEM each month. The current performance standards are described in Figure A1.

Figure A1

Emergency Services Organisations' Performance Standards