1. Making decisions for vulnerable adults
Strong and timely engagement is essential to ensure the Office of the Public Advocate makes good decisions that enact a person's will and preferences where practicable and promote their human rights.
But we found the office has not met its target timeframe to allocate cases. And there are gaps in its timeliness and engagement with its clients. These issues mean the office cannot be sure that it is always delivering its mandate and meeting the needs of vulnerable adults.