DGS does not have a strategy for the future of the Service Victoria platform or a plan to encourage other government agencies to use it for their digital services. 

One of DGS's objectives is to make it easier for individuals and businesses to engage with the government. However, DGS's current approach to the Service Victoria platform is mostly focused on maintaining the range of services it offers rather than understanding the need for them and expanding them.

What we examined

Our follow-up review followed 2 lines of inquiry: 

1. Have agencies implemented their action plans?

2. Has digital delivery of government services improved customer experiences and reduced transaction costs?

To answer these questions, we examined:

Download a PDF copy of Appendix I: Checklist for simplifying financial reports.

Download a PDF copy of Appendix H: Prior-year recommendations.

Download a PDF copy of Appendix G: Financial sustainability indicators.

Download a PDF copy of Appendix F: Internal control and financial reporting issue risk ratings.

Download a PDF copy of Appendix E: Audit opinions.

Download a PDF copy of Appendix D: Audit context.

Download a PDF copy of Appendix C: Sector context.

Download a PDF copy of Appendix B: Abbreviations, acronyms and glossary.