3. Assessing service delivery performance

Departments must present their performance information clearly and accurately so the Parliament and the community can properly assess their performance.

This section explains how we assess if departments are fairly presenting their performance information. Our previous fair presentation of service delivery performance reviews have found that departments are not presenting performance information in a way that allows users to meaningfully compare their service delivery performance.

Covered in this section:

1. Our key findings

What we examined

Our review followed 3 lines of inquiry: 

  1. Do changes to performance information help users assess departments' service delivery performance?
  2. Does DTF’s performance statement help users understand its service delivery responsibilities and performance?
  3. Are the processes for developing and reviewing information in the department performance statements clear?

To answer these questions, we examined all departments’ 2024–25 performance statements, with DTF as our agency in focus.