Public Sector Performance Measurement and Reporting: Message
Ordered to be printed
VICTORIAN GOVERNMENT PRINTER October 2014
PP No 368, Session 2010–14
Public Sector Performance Measurement and Reporting
Body
The audit examined the effectiveness of selected departments in applying the government’s performance measurement and reporting system and of the Department of Treasury and Finance’s oversight of the system.
Appendix F. Audit Act 1994 section 16—submissions and comments
Introduction
In accordance with section 16(3) of the Audit Act 1994, a copy of this report, or part of this report, was provided t the 11 audited agencies.
The submissions and comments provided are not subject to audit nor the evidentiary standards required to reach an audit conclusion. Responsibility for the accuracy, fairness and balance of those comments rests solely with the agency head.
Responses were received as follows:
Appendix E. Acronyms used in this report
List of acronyms
AV |
Ambulance Victoria |
AVL |
Automatic Vehicle Location |
BAL SECC |
Emergency Services Telecommunications Authority State Emergency Communications Centre located at Ballarat |
CAD |
Computer Aided Dispatch |
CFA |
Country Fire Authority |
DEPI |
Appendix D. ESTA performance data
The Emergency Services Telecommunications Authority's (ESTA) performance standards are target standards determined by the Inspector-General for Emergency Management (IGEM) after consultation with each of the emergency services organisations. They include:
Appendix C. Case study – major storm event June 2014
Introduction
Over the weekend of 21–22 June 2014 a major storm accompanied by high winds and heavy rain was forecast for Victorian coastal areas, including Melbourne. The storm became two major events—one on 23 June 2014 and another on 24 June 2014
Appendix B. Comparison of emergency services ICT systems
The Emergency Services Telecommunications Authority (ESTA) and Victorian emergency services organisations (ESO) use a variety of information and communications technology (ICT) systems and services to exchange operational information.
Figure B1 provides an overview of each of the main systems and services and their key characteristics. This Appendix does not include ESTA's Computer Aided Dispatch (CAD) system.
Figure B1
Overview of emergency services ICT systems
Appendix A. Performance standards
The Emergency Services Telecommunications Authority (ESTA) call-taking and dispatch performance is measured using standards published by the Inspector‑General for Emergency Management (IGEM).
ESTA reports its performance to IGEM each month. The current performance standards are described in Figure A1.
Figure A1
Emergency Services Organisations' Performance Standards
ESTA service |
|---|
4 ICT system maintenance and upgrade
At a glance
Background
The Emergency Services Telecommunications Authority (ESTA) depends on several 'mission critical' information and communications technology systems. These include ESTA's Computer Aided Dispatch (CAD) system and several dedicated voice and data networks for communications with emergency vehicles. These 'mission critical' systems need to be highly reliable with established backup systems.
3 Dispatching and managing emergency resources
At a glance
Background
The Emergency Services Telecommunications Authority (ESTA) provides services 24 hours a day, seven days a week, using call-takers and dispatchers who establish the type of emergency, and dispatch the appropriate emergency response. In order for ESTA to meet its performance objectives, enough call-takers and dispatchers need to be available to meet demand. ESTA is required to continue to achieve its performance standards even during planned and unplanned system outages.