Our analysis, based on departmental reporting and available data, shows that Melbourne's bus services do not meet many performance benchmarks.
The way the department uses the data it collects does not fully reflect users’ experience or passenger numbers.
Covered in this section:
We made 3 recommendations to address our findings. The relevant agency has accepted these recommendations in part or in principle.
Our audit followed 2 lines of inquiry:
1. Does the department, through its Bus Plan, ensure that Melbourne’s bus network is planned and delivered in a way that meets transport users' needs?
2. Are Melbourne’s bus services meeting transport users' needs?
To answer these questions, we examined:
Download a PDF copy of Appendix E: Policy performance data.
Download a PDF copy of Appendix D: Agencies under the Policy.
Download a PDF copy of Appendix C: Review scope and method.
Download a PDF copy of Appendix B: Abbreviations, acronyms and glossary.
Download a PDF copy of Appendix A: Submissions and comments.
We looked at 6 agencies in detail to see how they process and pay invoices. This section contains case studies which look at the business practices that support agencies to pay their invoices on time.
Covered in this section:
We looked at 6 agencies in detail to see how they record and report their payment timeliness data. We found that agencies apply and interpret the Policy differently. This makes it difficult to compare agencies’ performance.
Covered in this section: