Various agencies promote compliance with DBI requirements. Following the PDH insolvency, agencies coordinated better on DBI matters. While VBA implemented more compliance and enforcement activities, it does not make sure all relevant building permits have a valid DBI policy.
Covered in this section:
VMIA has policies and strategies to manage its DBI product effectively, including sound underwriting and claims management guidelines. It could improve its claims processes by being more transparent with homeowners and by monitoring and reporting on performance against key indicators, such as homeowner satisfaction.
Covered in this section:
We made 4 recommendations to address our findings. The relevant agencies have accepted the recommendations in full or in principle.
Our review followed 2 lines of inquiry:
1. Does the Victorian Managed Insurance Authority (VMIA) effectively manage its responsibilities for domestic building insurance (DBI)?
2. Do relevant regulatory bodies ensure that builders obtain DBI?
To answer these questions, we examined:
Download a PDF copy of Appendix C: Audit scope and method.
Download a PDF copy of Appendix B: Abbreviations, acronyms and glossary.
Download a PDF copy of Appendix A: Submissions and comments.
Transport bodies, PTOs and Big Build contractors have coordinated and managed planned disruptions to the Victorian public transport network to minimise the impact on passengers. They have scheduled most planned disruptions outside peak times, and PTOs have coordinated asset maintenance and other infrastructure-related projects with Big Build–related network occupations.
The department has not always effectively responded to unplanned disruptions and emergencies impacting public transport. While the department has minimised the impacts through effective contractual requirements with PTOs, it has not always met its support obligations under the Sub-Plan.
Covered in this section:
The SEMP and Sub-Plan outline the roles of the department and PTOs in managing unplanned disruptions and emergencies affecting Victoria's public transport network. The department fulfils its role through its internal arrangements and contracts with PTOs. The department, VicTrack and PTOs have emergency management arrangements that are consistent with the Sub-Plan. For PTOs, these arrangements also comply with their contractual requirements.